Terms of service
Last Updated: 22 August 2026
These Terms of Use govern your access to and use of the website www.astyla-uae.com, operated by Astyla Global Trading FZ-LLC, trading as Astyla Global Trading, a company registered in the United Arab Emirates.
By accessing or using our website or making a purchase, you agree to these Terms of Use.
1. Company Information
Legal Company Name: Astyla Global Trading FZ-LLC
Trading Name: Astyla Global Trading
Registered Number: 5036386
Registered Address: Al Shuhada' Road, Al Jazeera Al Hamra Industrial, Ras Al Khaimah, United Arab Emirates
Website: www.astyla-uae.com
Email: contact@astyla-uae.com
Phone: +971 58 575 1246
2. Use of the Website
You may use our website for lawful and personal shopping purposes.
You must not:
• Use the website for unlawful or fraudulent purposes
• Attempt to interfere with the security or operation of the website
• Attempt unauthorised access to our systems
• Copy or reproduce website content without permission
• Use automated systems to access or scrape the website without authorisation
3. Our Business and Products
Astyla Global Trading operates as an independent luxury fashion and lifestyle retailer.
Products displayed on our website are subject to availability and may be updated or removed from time to time.
Customers should carefully review product descriptions, images, specifications, prices, delivery information, and other relevant details before completing a purchase.
All purchases are subject to these Terms, our Shipping Policy, and our Return and Refund Policy.
4. Product Authenticity
Astyla Global Trading is committed to supplying authentic luxury products.
Products are sourced through established luxury retail channels and are subject to availability.
Unless otherwise stated on the product page, products sold through our website are new and unused.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, prices, and images are accurate.
However, minor variations may occur due to:
• Manufacturer updates
• Packaging changes
• Product photography
• Lighting or display differences between devices
Where a product remains materially consistent with its description, minor variations will not normally be considered a defect.
6. Brand Independence
Astyla Global Trading operates as an independent luxury retailer.
Unless explicitly stated, we are not affiliated with, authorised by, endorsed by, or officially connected with any luxury brands displayed on our website.
All trademarks, brand names, logos, and related intellectual property remain the property of their respective owners.
7. Intellectual Property
The content and design of this website, including text, graphics, branding, and design elements, are protected by applicable intellectual property laws.
Product images, trademarks, and brand-related materials remain the property of their respective owners where applicable.
Unauthorised reproduction, distribution, or commercial use of website content is prohibited.
8. Orders and Availability
All orders are subject to product availability and order acceptance.
We reserve the right to cancel or decline an order where:
• A product is unavailable
• There is an obvious pricing or product information error
• We reasonably suspect fraudulent activity
• We are unable to complete or fulfil the order
Where payment has been successfully collected for an order that is cancelled, an appropriate refund will be processed to the original payment method where possible.
9. Shipping and Delivery
We currently deliver to customers in the United Arab Emirates, Kuwait, subject to available shipping services.
Estimated delivery times and applicable shipping charges are displayed in our Shipping Policy and during checkout where applicable.
Customers should review our Shipping Policy before placing an order.
10. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return and Refund Policy.
Eligible items may be returned within 14 calendar days from the date of delivery, subject to the conditions and exclusions stated in our Return and Refund Policy.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
11. Damaged or Incorrect Items
Customers should inspect their order promptly after delivery.
If an item arrives damaged, is materially different from the item ordered, or raises an authenticity concern, customers should contact Astyla as soon as possible and preferably within 48 hours of delivery.
Customers may be asked to provide their order number, photographs, and other relevant information to help us investigate the issue.
This notification period does not limit any mandatory consumer rights available under applicable law.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites. Customers access third-party websites at their own discretion.
13. Limitation of Liability
To the extent permitted by applicable law, Astyla Global Trading will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates.
Where mandatory consumer protection laws in the customer's country of delivery provide additional rights, those mandatory rights will continue to apply.
Any disputes should first be raised with Astyla Global Trading directly so that we can attempt to resolve the matter.
15. Changes to These Terms
We may update these Terms of Use from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
16. Contact Us
For questions about these Terms of Use, please contact:
Astyla Global Trading FZ-LLC
Website: www.astyla-uae.com
Email: contact@astyla-uae.com
Phone: +971 58 575 1246
Registered Address: Al Shuhada' Road, Al Jazeera Al Hamra Industrial, Ras Al Khaimah, United Arab Emirates
Registered Number: 5036386