Refund policy
Astyla Global Trading – Return & Refund Policy
Last Updated: 15th May 2026
This Return & Refund Policy applies to purchases made through Astyla Global Trading and forms part of our Terms of Use.
1. Nature of Our Services
Astyla Global Trading operates as a luxury resale retailer and personal shopping service for luxury goods.
Due to the nature of luxury and limited-availability products, all purchases are generally considered final sale, except under the limited circumstances outlined in this policy.
Customers are encouraged to review all product descriptions, images, sizing information, and order details carefully before completing a purchase.
2. General Return Policy
Astyla generally does not accept returns, refunds, or exchanges once an order has been confirmed and delivered.
However, exceptions may be considered in the following limited circumstances:
-
the item arrives damaged during transit
-
the incorrect item has been supplied
-
a verified authenticity concern is established
Requests must be submitted in accordance with the procedures outlined below.
This policy does not affect any rights granted under applicable consumer protection laws in the United Arab Emirates, Kuwait, or Qatar.
3. Inspection Period
Customers must inspect their item upon delivery.
If an issue is identified, the customer must notify Astyla within 48 hours of receiving the item.
The request must include:
-
order number
-
description of the issue
-
clear photographic evidence where applicable
Failure to notify Astyla within this timeframe may be considered acceptance of the item in satisfactory condition, subject to applicable consumer protection laws.
4. Damaged Items
If an item arrives damaged during shipping, customers must notify Astyla within 48 hours of delivery.
The item must remain unused and in its original condition, including packaging and protective materials.
Where damage is verified, Astyla may offer:
-
replacement where available, or
-
refund in accordance with this policy
5. Incorrect Item Supplied
If the item delivered differs materially from the item ordered, customers must notify Astyla within 48 hours of delivery.
Upon verification, Astyla will arrange an appropriate resolution which may include:
-
exchange for the correct item (where possible), or
-
refund
6. Authenticity Concerns
Astyla Global Trading supplies authentic luxury goods obtained through reputable and established luxury retail channels.
If a customer raises an authenticity concern within the inspection period, Astyla may:
-
request additional documentation or photographs
-
arrange inspection by a recognised third-party authentication service
-
conduct internal verification
If a claim is verified as valid, Astyla will offer an appropriate resolution which may include a return and refund.
7. Order Delays
While Astyla aims to complete all orders promptly, occasional delays may occur due to availability, logistics, or external factors beyond our control.
If an order is delayed by more than 20 working days beyond the estimated delivery timeframe, customers may request cancellation of the order where dispatch has not yet occurred.
If approved, refunds may take 7–14 working days to be processed depending on the payment provider.
8. Non-Returnable Situations
Returns or refunds will generally not be accepted where:
-
the item has been used, worn, or altered
-
protective films, tags, or seals have been removed
-
the item is returned without original packaging or accessories where provided
-
the request is submitted outside the inspection period
9. Exchange Policy
Astyla generally does not offer exchanges due to the nature of luxury resale products and limited-availability items.
However, exchanges may be offered at Astyla’s discretion in cases where:
-
the incorrect item was supplied, or
-
a fulfilment error occurred on our part
10. Refund Processing
Where a refund is approved, refunds will be issued using the original payment method where possible.
Refund processing times typically range from 7 to 14 working days, depending on the payment provider or financial institution.
11. Personal Shopping Orders
Astyla Global Trading may provide personal shopping services upon customer request.
Orders placed through personal shopping services are generally considered final sale once confirmed and processed, except in the limited circumstances outlined in this policy, including:
-
the incorrect item being supplied
-
a verified authenticity concern