Refund policy
Last Updated: 22 August 2026
This Return and Refund Policy applies to purchases made through Astyla Global Trading FZ-LLC, trading as Astyla Global Trading. It forms part of our Terms of Use.
1. Our Return Policy
Customers may request a return for eligible items within 14 calendar days from the date of delivery.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in the same condition in which it was received
• Include all original packaging, boxes, dust bags, authenticity cards, accessories, and protective materials where supplied
• Have all security tags, labels, and authenticity seals intact and untampered with
• Be accompanied by proof of purchase
All returned items are subject to inspection before a refund is approved.
2. Items Not Eligible for Return
The following items are generally not eligible for return, except where the item is damaged, defective, incorrectly supplied, or where otherwise required by applicable law:
• Personalised or customised products
• Gift cards
• Store credit
• Promotional vouchers
Returns may also be refused where:
• The return request is made more than 14 calendar days after delivery
• The item has been used, worn, damaged, or altered after delivery
• Security tags, labels, or authenticity seals have been removed or tampered with
• Original packaging or supplied accessories are missing
• The item shows signs of use, including perfume, smoke, cosmetics, stains, or other damage affecting resale
• The item is returned without prior authorisation from Astyla
3. How to Request a Return
To request a return, please contact us within 14 calendar days of delivery.
Your request should include:
• Your order number
• The reason for the return
• Photographs of the item, where relevant
We will provide further instructions after reviewing your request.
Please do not send an item back without first receiving return instructions from Astyla.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or materially different from the item ordered, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photographs where applicable
Where the issue is verified, Astyla will provide an appropriate resolution, which may include a replacement, exchange where available, or refund.
This notification period does not limit any consumer rights that cannot legally be excluded.
5. Authenticity Concerns
Astyla Global Trading is committed to offering authentic luxury products.
If you have an authenticity concern, please contact us with your order number and supporting information.
Where appropriate, we may request additional photographs or documentation, conduct an internal review, or arrange an independent authentication review.
If a verified authenticity issue is found, we will provide an appropriate resolution, including a return and refund where applicable.
6. Order Cancellations and Delays
If an order has not yet been dispatched, customers may contact us to request cancellation.
If an order is significantly delayed, customers may contact us for assistance.
Where a cancellation or refund is approved, the refund will be processed in accordance with the refund timeframe stated below.
7. Refund Processing
Once a returned item has been received and inspected, we will notify you of the outcome of your return request.
Approved refunds will be issued to the original payment method wherever possible.
Refunds are typically processed within 14 working days after the returned item has been received and the return has been approved.
Original shipping charges, customs duties, taxes, and other non-refundable charges are not refundable unless the return is due to an incorrect, damaged, or defective item, or where otherwise required by applicable law.
8. Return Shipping
Customers are responsible for arranging and paying for return shipping for eligible non-defective returns.
If the return is due to an incorrect, damaged, or defective item supplied by Astyla, we will provide the appropriate return solution.
We recommend using a fully insured and trackable shipping service for all returns.
Returned items remain the customer's responsibility until they have been received by Astyla.
9. Exchanges
Astyla generally does not offer exchanges due to the limited availability of many luxury products.
However, an appropriate replacement or exchange may be offered where:
• An incorrect item was supplied
• A fulfilment error occurred
• A suitable replacement is available for a damaged or defective item
10. Contact Us
To request a return, refund, or assistance with your order, please contact us:
Astyla Global Trading FZ-LLC
Email: contact@astyla-uae.com
Phone: +971 58 575 1246
Website: www.astyla-uae.com
Registered Address: Al Shuhada' Road, Al Jazeera Al Hamra Industrial, Ras Al Khaimah, United Arab Emirates
Registered Number: 5036386