Shipping policy
Shipping Policy
UAE Delivery
We currently offer delivery within the United Arab Emirates.
Orders are typically delivered within 1 to 2 business days after the order has been confirmed and processed.
Shipping is free for all orders delivered within the United Arab Emirates.
Delivery times may vary due to weekends, public holidays, courier delays, or other circumstances outside our reasonable control.
Kuwait Delivery
We currently offer delivery to Kuwait.
Orders are typically delivered within 2 to 4 business days after the order has been confirmed and processed.
A flat shipping fee of AED 300 applies to all orders delivered to Kuwait. The applicable shipping fee will be clearly displayed at checkout before the customer completes their purchase.
Delivery times may vary depending on the destination, customs clearance, courier operations, or circumstances outside our reasonable control.
Customs, Duties and Taxes
Astyla Global Trading does not collect customs duties or import taxes at checkout unless otherwise stated.
Customers receiving orders in Kuwait is responsible for any applicable customs duties, taxes, or import charges required by their local authorities.
Shipping Delays
While we aim to deliver orders within the estimated delivery timeframes, delays may occasionally occur due to courier operations, customs processing, public holidays, or circumstances outside our reasonable control.
If a significant delay occurs, customers may contact us for assistance regarding their order.
Order Tracking
Once an order has been shipped, customers will receive tracking information by email, where tracking is available.
Returns and Refunds
For information regarding return eligibility, refunds, and the return process, please refer to our Return and Refund Policy.
Please note that shipping fees are non-refundable unless the return is due to an incorrect, damaged, or defective item, or where otherwise required by applicable law.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Astyla Global Trading
Email: contact@astyla-uae.com
Phone: +971 58 575 1246
Address: Al Shuhada' Road, Al Jazeera Al Hamra Industrial, Ras Al Khaimah, United Arab Emirates
Trade Number: 5036386